Grievance Redressal

In compliance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Consumer Protection (E-Commerce) Rules, 2020, ApnaMap has established a Grievance Redressal Mechanism for users, vendors, and any affected parties.

Grievance Officer

The following person has been appointed as the Grievance Officer for ApnaMap:

Response & Resolution Timeline

These timelines are as mandated by the IT Rules, 2021 and Consumer Protection (E-Commerce) Rules, 2020.

Types of Complaints We Handle

• Order not delivered / significantly delayed
• Wrong or damaged product received
• Refund not processed within stated timeline
• Fraudulent or misleading vendor listing
• Unauthorised or incorrect payment charge
• Privacy or data protection concerns
• Abusive or inappropriate content on the platform
• Account suspension / access issues
• Any other violation of ApnaMap's policies

How to File a Grievance

1. Email your complaint to founder@apnamap.com with the subject line: Grievance — [Your Name] — [Order ID if applicable]
2. Include the following:
   • Your registered mobile number or email
   • Order ID (if order-related)
   • Nature of grievance (clear description)
   • Supporting evidence (screenshots, photos, etc.)
   • What resolution you are seeking
3. Await acknowledgement — you will receive a response within 72 hours.

Escalation

If you are not satisfied with the resolution provided by ApnaMap, you may escalate your complaint to:

• National Consumer Helpline — Call 1800-11-4000 (toll-free) or visit consumerhelpline.gov.in
• Consumer Forum — District Consumer Disputes Redressal Commission, Prayagraj.
• IT Grievance (Content) — Ministry of Electronics & IT grievance portal at grievance.gov.in

Related Policies