Shipping & Delivery Policy

ApnaMap is a hyperlocal marketplace that facilitates orders between customers and local shops (“vendors”) in Prayagraj and surrounding areas. Delivery is fulfilled by the vendor directly — not by ApnaMap. This policy outlines how shipping and delivery works on our platform.

1. Delivery by Vendors

All deliveries are arranged and fulfilled by the individual vendor from whom you place the order. ApnaMap acts as a platform connecting you with local shops and does not directly handle, ship, or deliver any products.

Each vendor is responsible for:

• Packaging and dispatching the order in good condition.
• Ensuring delivery within the promised timeframe.
• Communicating with the customer in case of any delay.

2. Delivery Areas

Each vendor sets their own delivery radius. When you place an order, the vendor's delivery area is shown in the checkout. If your location falls outside a vendor's delivery zone, that vendor's products will not be available for delivery to your address.

Currently, ApnaMap primarily serves Prayagraj and nearby localities. Availability may expand as more vendors join the platform.

3. Delivery Charges

Delivery charges are set by each vendor individually and are displayed at checkout before you confirm your order. Some vendors may offer free delivery above a minimum order value.

4. Estimated Delivery Time

Delivery timelines vary by vendor, product type, and your location. Typical timelines are:

The estimated delivery time for your specific order is shown on the product page and confirmed in your order details.

5. Order Tracking

You can view the current status of your order in the My Orders section of the ApnaMap app. Order statuses include:

• Placed — Order received, awaiting vendor confirmation.
• Confirmed — Vendor has accepted the order.
• Dispatched — Order is on its way to you.
• Delivered — Order has been delivered.

6. Failed or Delayed Delivery

If your order is significantly delayed beyond the estimated delivery time, or if delivery fails:

• Contact the vendor directly via the contact details in your order.
• If unresolved, contact ApnaMap support at support@apnamap.com.
• If the order cannot be delivered and was prepaid, a full refund will be issued.

7. Pickup Option

Many vendors on ApnaMap offer a self-pickup option in addition to delivery. If available, you can select pickup at checkout and collect your order directly from the shop at a time of your convenience.

For pickup orders, no delivery charge applies. The vendor will notify you when your order is ready for collection.

8. Contact Us

For any shipping or delivery related queries: