Return, Refund & Cancellation Policy
Last updated: September 7, 2026
ApnaMap is a hyperlocal marketplace that connects customers with local shops (“vendors”) in their area. This policy applies to all product orders placed through the ApnaMap platform. Please read it carefully before placing an order.
This policy is in accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Consumer Protection Act, 2019.
1. Order Cancellation
By the Customer
- Before dispatch: You may cancel your order at any time before the vendor dispatches it. No cancellation fee will be charged. Full refund will be initiated immediately.
- After dispatch: Cancellation is not possible once the order has been dispatched by the vendor. You may initiate a return after delivery as per the return policy below.
By the Vendor / ApnaMap
- If a vendor cannot fulfil your order (item out of stock, delivery not possible in your area, etc.), the order will be cancelled and a full refund will be issued automatically.
- ApnaMap reserves the right to cancel orders that violate platform policies. A full refund will be provided in such cases.
2. Return Policy
Standard Return Terms
- 📅 Return window: 30 days from the date of delivery (default). Some products may have a shorter or no return window as specified on the listing.
- 🚚 Return shipping cost: The customer is responsible for return shipping costs. Customers must arrange and pay for return courier or postal services to send the product back to the vendor. ApnaMap does not provide prepaid return labels.
- 📦 Return method: By post or courier to the vendor's address, as shared by our support team after return approval.
- ⏱ Refund processing: Refund is processed within 7 business days of the vendor confirming receipt of the returned item.
Each product on ApnaMap may have a vendor-specific return window displayed on the product listing. The possible return windows are:
No Return
The vendor does not accept returns for this product. Please review the product carefully before purchasing.
Exchange Only
The item can be exchanged for the same product (size/colour variation) within the exchange window specified by the vendor.
7-Day Return
You may return the product within 7 days of delivery.
15-Day Return
You may return the product within 15 days of delivery.
30-Day Return (Default)
You may return the product within 30 days of delivery. This is the standard return window on ApnaMap. Return shipping is at the customer's expense.
Conditions for Return
- Product must be unused, unwashed, and in its original packaging with all tags intact.
- Proof of purchase (order confirmation) must be provided.
- Damaged or defective products must be reported within 48 hours of delivery with photo/video evidence.
- Items damaged due to customer misuse are not eligible for return.
Non-Returnable Items
- Perishable goods (food, fresh produce, dairy, meat)
- Opened or used personal care / hygiene products
- Products marked “Non-returnable” on the listing
- Customised or made-to-order items
- Digital products or services
3. Refund Policy
Once a return is approved or an order is cancelled before dispatch, a refund will be processed as follows:
| Payment Method | Refund Method | Timeline |
|---|---|---|
| Online (UPI / Card / Netbanking) | Original payment method | 5–7 business days |
| Cash on Delivery (COD) | Bank transfer / UPI | 7–10 business days |
- Refunds are initiated by ApnaMap after the vendor confirms receipt of the returned item.
- Original delivery charges (if any) are non-refundable, except in cases of wrong or defective products.
- COD refunds require you to share your bank account / UPI details with our support team.
4. How to Initiate a Return or Cancellation
- Go to My Orders in the ApnaMap app.
- Select the order and tap Cancel or Return.
- Provide a reason and (for returns) upload photos of the product.
- Our support team will review and respond within 48 hours.
Alternatively, contact us directly at support@apnamap.com with your order ID.
5. Damaged or Wrong Products
If you receive a product that is damaged, defective, or different from what you ordered:
- Report within 48 hours of delivery.
- Share clear photos/video of the product and packaging.
- A full refund or free replacement will be arranged regardless of the vendor's return policy.
6. Contact & Grievance
For any issues with returns, refunds, or cancellations, please contact our Grievance Officer:
ApnaMap Grievance Officer
founder@apnamap.comResponse within 72 hours · Resolution within 15 days
View full Grievance Policy →© 2026 ApnaMap. All rights reserved.